Shipping Policy

As a valued partner to Gift and deco, providing cost effective, reliable shipping is a top priority for our business.  The updated shipping charges are designed to offer a uniform shipping cost in the Europe. The shipping amount will be a percentage of the total product value (this applies to back orders as well).  Please email giftanddeco@gmail.com, should you have any questions.

Shipping Rates for France

5,000.00€ +

2,500.00€ - 4.999.99€

1,000.00€ - 2,499.99€

500.00€ - 999.99€

0.00€ - 499.99€

Free Freight

5%

10%

15%

25%

 

Shipping Rates for International

5,000.00€ +

2,500.00€ - 4.999.99€

1,000.00€ - 2,499.99€

€500.00 - €999.99

€0.00 - €499.99

10%

15%

30%

35%

50%

 

Backorders & Cancellations

Gift and Deco strives to have every product in stock and available to ship. If an item is not available for immediate shipment,we will contact you to make sure you want to keep this item or no..

**please note that you will not be charged for backordered items until they ship.

**If your backorder is under $50 or older than 6 months we reserve the right to cancel.

Account

How do I register to become a customer?

Click Here to sign-up for a Username and Password for full access to browse and shop our entire collection online.

What documents do I need to become a customer?

In order to buy from Gift and Deco, customers are required to provide a valid tax ID upon Registration. Before your first order ships, customer support will request a copy of your business license and current tax resale certificate or current tax exempt form.  

What is your opening order?

Opening orders are $100 minimum, Re-orders are $100 minimum.

Do you sell to the public/consumers?

Yes, Gift and Deco is a B2B company that sells to individual customers.

 

 

Billing

 

What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard. We also accept Net/30 terms for qualified accounts and wire transfers. Please refer to our terms page for more information.

When will my credit card be charged?

Credit cards will be processed 1-2 business days prior to shipping. You will only be charged on the merchandise that is available to ship.

Delivery

Where do you ship from?

We have a warehouse in Perpignan, France.

282 , rue Eugene bourdon, 66000 Perpignan, FRANCE

 

Can I pick-up at your warehouse?

Unfortunately no, we don’t have any showroom yet, only a warehouse.

Do you Drop-ship?

No, Gif and Deco is not currently set-up to ship direct to consumers.

Do you ship to residential addresses?

Yes, but please be aware that extra shipping charges will apply for residential deliveries that ship on a pallet. Please refer to our Shipping Policies for more information.

What is a lift-gate?

A lift-gate is a tool used to raise or lower pallets from a trailer. If your delivery location does not have a loading dock or fork-lift, and the shipment is too heavy to remove from the trailer by hand, you will need to a lift-gate to remove the pallet.

What is inside delivery?

Inside delivery is a service from the carrier in which the driver delivers through the threshold of your building. For residential deliveries, this means inside your garage or front door. Please note, drivers are not authorized to use stairs or elevators, nor will they place it in the room of your choice.

What is considered a residential location or limited access area?

Freight companies experience more challenges when delivering to non-commercial locations due to the size of their trucks/trailers. A residential address is classified as an address that is in a residential zone, difficult to access, and may not have equipment for unloading a pallet.

Similarly, areas with limited access also cause challenges when delivering and include one-way streets, amusement parks, construction sites, hotels, farms, mines, mini-storage, places of worship, schools, hospitals, nursing homes, correctional facilities, and military bases.

Some carriers will make accommodations and deliver in a smaller trailer to residential and limited access areas when necessary, resulting in an additional service fees.

Will I be charged for delivery appointments and guaranteed deliveries?

If you request a specific day more exact than provided by the carrier, an additional fee will apply.

Product

I have a damaged item, what should I do?

Please contact customer service at giftanddeco@gmail.com and they will be happy to assist you with your claim. You will need to fill out a claims form in order to process your damage.

Where does your product come from?

We source product from several countries around the world, partnering with artisans and companies that stand behind design and support unique offerings that we can pass along to our customers.

Are any of your products handmade?

The majority of our products are made by hand. At Gift and Deco, we love partnering with makers from around the world to bring their creative and traditional arts to our product lines.

Are your products food safe?

Specific products are tested for food safety. They will be noted as so on the website. Gift and Deco is committed to providing safe, high quality products for our customers. We conduct ongoing quality and safety testing for our products pursuant to all countries regulations.